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Privacy Policy

1. Introduction​

Karafe Limited ("we," "us," or "our") is committed to safeguarding the privacy of our website visitors and customers. This policy explains how we collect, use, and protect your personal data in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

By using our website, you consent to the collection and use of your personal information as described in this policy. We encourage you to read this policy thoroughly and contact us with any questions or concerns.

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2. Who We Are​

Karafe Limited is a company registered in England and Wales, under company number 12518133, with our registered office at 205 Lavender Hill, London, United Kingdom, SW11 5TB. We operate as an international wine merchant, providing goods and services worldwide.

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3. Data We Collect​

We may collect and process the following personal data about you:

  • Contact information: Name, email address, phone number, and postal address.

  • Transaction information: Payment details and purchase history.

  • Technical information: IP address, browser type, operating system, and website usage data (collected via cookies and analytics tools).

  • Communication preferences: Your preferences in receiving marketing communications.​

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4. How We Use Your Data​

We use your personal data for the following purposes:

  • To fulfill orders: Processing your purchases and delivering products.

  • To communicate with you: Sending order confirmations, updates, or responses to your inquiries.

  • To improve our services: Monitoring and analyzing website usage to enhance customer experience.

  • Marketing: Sending promotional materials if you have opted-in to receive them. You can opt out at any time.

We will not use your data for any other purposes unless you provide explicit consent.

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5. Legal Basis for Processing Your Data​

We will only process your personal data where we have a legal basis to do so. The legal bases include:

  • Contractual necessity: Processing your data is necessary to provide the products or services you have requested.

  • Consent: Where you have given explicit consent for us to use your data for specific purposes.

  • Legitimate interests: Processing is necessary for our legitimate business interests, such as improving our website or preventing fraud.

  • Legal obligations: Complying with legal requirements under English law or applicable regulations.

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6. Data Sharing and Disclosure​

We may share your personal data with:

  • Service providers: Third-party companies providing services such as payment processing, shipping, or marketing on our behalf.

  • Legal authorities: If required to comply with legal obligations, including law enforcement or regulatory bodies.

We will never sell your personal data to third parties for marketing purposes.

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7. International Data Transfers​

Given our international operations, your personal data may be transferred to countries outside the European Economic Area (EEA). In such cases, we will ensure appropriate safeguards are in place to protect your data in accordance with GDPR, such as standard contractual clauses.

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8. Data Retention​

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. After this period, we will securely delete or anonymize your data.

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9. Your Data Protection Rights​

Under the GDPR, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Rectification: Ask us to correct any inaccurate or incomplete data.

  • Erasure: Request the deletion of your data in certain circumstances.

  • Restriction: Request the restriction of processing your data in specific cases.

  • Portability: Receive your data in a structured, commonly used format.

  • Objection: Object to the processing of your data for marketing or legitimate interests.

If you wish to exercise any of these rights, please contact us using the details provided below.

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10. Cookies​

Our website uses cookies to enhance your browsing experience and collect information about how our website is used. For more details on the types of cookies we use and how to manage your preferences, please refer to our Cookie Policy.

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11. Security of Your Data​

We implement appropriate technical and organizational measures to ensure the security of your personal data, including encryption, firewalls, and secure servers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

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12. Contact Us​

If you have any questions or concerns about this privacy policy or your personal data, please contact us.
 

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13. Changes to This Policy​

We may update this privacy policy from time to time. Any changes will be posted on this page, and, where appropriate, we will notify you via email or other communication channels. Please check back regularly to stay informed.

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